Online service system – help is always near
With Schilling's service agreement you have access to our on-line support system which is the core of our customer support handled by the Schilling Assistance team. You can easily send us support issues via e-mail and keep track of your issues by logging into My Schilling. Your issue will be categorised, and then it will either be solved immediately by Schilling Assistance or allocated to a Schilling expert who will contact you to find a solution and give you the expected delivery time. When the issue is completed, you will receive confirmation via e-mail.
Using our on-line support system means a shorter communications path, if you experience any errors in the system or in case you have an enquiry that requires assistance from Schilling. The on-line support system optimises the handling process and gives you even better service, saving time and ensuring the quality.
You can keep track of your support issues until they have been completed on our customer portal My Schilling at www.schilling.dk. Every action and correspondence is recorded which gives you a complete overview of open support issues and details about the individual issue. If anything new happens on your issue, you will be notified immediately. Schilling's on-line support system gives you better and faster service.
Our goal is to solve your issues within 2 days for top-priority issues, 5 days for medium-priority issues, and 20 days for low-priority issues. We measure customer satisfaction daily to see if we are living up to our goals.