Schilling customer satisfaction 2009
Every year we carry out a customer satisfaction survey whose purpose is to ensure increased satisfaction and long-term customer relationships. We take all answers from our customers seriously. We are happy to receive all kinds of feedback, positive and negative, because this is what enables us to continuously improve ourselves.
We focus every day on the quality of our products and services to make them match your needs and requirements. Our goal is to continuously maintain and improve our high quality so that we may provide an even better and faster service.
It is therefore very important to us to hear what our customers think of our products and services and – even better – to get suggestions for improvements. We always welcome your feedback and are grateful for any help we can get. The result of our customer satisfaction survey in 2009 was an average of 3.7 on a scale from 1-5; this is the same result as the previous year and can be seen below.
A customer satisfaction of 3.7 is pretty good for an IT provider but we would like to do even better. Our goal was to reach an average satisfaction score of at least 4.0 based on the many projects we have initiated on our customers' requests.
This year we have, among other things, improved the quality in connection with "task descriptions" which means that our deliveries live up to our customers' expectations. We have also avoided unnecessary time consumption from misunderstandings which means that 94.6 % of our deliveries are now made on time.
| Questions: Does Schilling's customer service respond quickly enough to your questions regarding the use of Schilling? Does Schilling's customer service solve your problems and program errors in connection with the Schilling system quickly enough? Does Schilling's customer service solve your technical hardware problems and questions quickly enough? How is the communication between you and Schilling's customer service?
|
| 4.1. | How do you find the service level of Schilling's hotline support? |
How do you find the service level of Schilling's hotline support?
| 5.1. | Is the information level regarding service requisitions on www.schilling-ltd.co.uk sufficient? | | 5.2. | What do you think of Schilling's new service requisition system? | | 5.3. | Are you happy with the processing time of your service requisitions? | How do you find the use of support@schilling.dk for the registration of service requisitions? How do you find the level of know-how on products and technical issues in Schilling's customer service? How do you find the service level in Schilling's sales department? Does the sales department solve your problems and requested issues to your satisfaction? How do you find the service level in Schilling's reception/switchboard? What is your general opinion of Schilling's customer service? Are you happy with the return on investment of the Schilling system? |
English
Dansk
Refresh